When I was working on the Thoreau assignment, I could not figure out where my personal website was supposed to be. I tried everything to get to the unixs.cis.pitt.edu and nothing seemed to work. I read of the discussion boards and e-mailed others asking for help. Nothing seemed to work and I was at the point of tears because I just knew I was going to fail the assignment.
Around this time was when I figured I would e-mail the help desk and see if someone could e-mail instructions. A few minutes after I sent the e-mail I received a phone call from them. One of the workers quickly walked me through the steps to finding the help guides to log onto the unixs site and to help me figure out how to load my web page onto it. I was thrilled! Finally something that actually helped me and did not make me want to take a baseball bat to my computer. I asked him a few more questions and he assured me that the help desk would answer all of my questions, but would not do my homework for me. I would never have asked, but it was nice to know I had someone to deal with my technical questions without having to go to campus.
Of course things did not go smoothly, I was able to log on and see my files, but no matter how many times I saved the document and typed in the address nothing was coming up. I kept getting the error page. So I ended up calling the help desk two more times before I finally figured out my error.
I am so thankful to them for helping figure out what was wrong and why I could not get onto the server. If anyone ever has a problem, call them they will help you in a quick and efficient way. I had never used them before, because I had heard people complain about them, but I would recommend them for any and all computer related problems. Thank You!!!
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